Subwoofer Box Shop Store Policies

Customer Protection Plan

We have taken great care in building a loyal customer following since 1998. That sort of thing doesn't "just happen." Our Customer Protection Plan is provided for your complete peace of mind. Please ask any questions BEFORE YOU ORDER.

Note: this policy is for products purchased directly through our shopping cart
http://www.subwooferboxshop.com/mm5/merchant.mvc?Screen=SFNT&Store_Code=SBS

See page bottom for policy regarding purchases through our related Amazon system.#

1. Warranty:

All product sold on this site is guaranteed to be 'Brand New, Factory Boxed and if not covered by the Factory warranty, You WILL receive a parallel Store warranty for UP TO ONE FULL YEAR.

Within the first 7 calendar days of your receipt of your equipment we will repair or replace {at manufacturers discretion} and return your unit at no cost to you, other than the cost of shipping the unit back to us. Return Authorization is obtained via our web form and issued via email only.

Note: No Returns accepted without required RETURN AUTHORIZATION CODE

2. Return/Exchange Policy
Note: No Returns accepted without required RETURN AUTHORIZATION CODE

• Returns on unopened products are accepted with a minimum 15% restocking fee (shipping and handling fees are non-refundable).

• Custom and Universal Subwoofer Enclosures and Custom Kick panels-Returns on unopened products are accepted with a 35% restocking fee (shipping and handling fees are non-refundable).

• All Subwoofer Boxes "Store Loaded" with subwoofers are FINAL SALES - No cancellation of orders or returns possible under any circumstances.

• Refunds:

  • An unopened item may be returned for a period of 14 days from delivery. Our quality control seal(s) must not be broken.

  • *Shipping fees are non-refundable and are not included in exchange or refund credit.
    .- total information given with return authorization via email only.

  • Refund given as Merchandise Credit only

3. Shipping - Please READ CAREFULLY

• Most orders are processed and shipped direct from the manufacturer# 
  • Other orders are sent direct to our store for re-shipping 
  • Custom Loading of boxes with subwoofers require additional handling time for shipment/installation/reshipping 
• Our shippers use UPS, FED Ex, USPS and have the option of using any secure shipping method 
• Order Tracking is generally not available when your order ships direct from the manufacturer or distributor.
• We suggest you DO NOT order expedited shipping on any custom orders. These boxes can take up to 21 days for delivery in some circumstances.# Expedited shipping will only effect items in transit time between our store location and you. Manufacturers may not honor this request and we will not refund shipping expenses.
• Canadian Orders: We attempt to send all Canadian orders via USPS for customer convenience but this requires additional shipping/handling time. 

4. Orders - Please READ CAREFULLY

• Orders are generally processed within 24 hours of submission but can take up to 48 hours under some circumstances.# 
• Custom box orders cannot be cancelled under normal circumstances. So measure first and be sure of your choice.
• If an item is out of production or not available for any reason, we will contact you. 
• Electronic accessories, adapters, interface orders: We reserve the right to ship alternative brand items to those published. Major manufacturers produce their line under alternative brand names 
• Print out your invoice page and record your invoice/order number. This is necessary to track your order and for all future correspondence. 

#While we make every effort to process and transmit your order to the manufacturer as quickly as possible, you must realize that we have no control over the specific manufacturer's in-house shipping system. In the real world most retailers order custom products and then re-ship to the customer.  Due to our long relationships with major manufacturers, we have many who ship direct to the customer for us.  This is a definite convenience and makes delivery faster then most retailers.  But being realistic, No One stocks the variety of custom boxes we offer.  If you cannot wait for an order, please do not order. 

5. Payment

• We accept Visa, MasterCard, Discover - ONLY U.S. issued accounts 
• We accept PayPal which enables AMX in addition to the above products 
• We accept U.S. Postal Money Orders (only available at US Post offices) 
  • In shopping cart-select Check Payment-complete form & print 
  • Purchase US POSTAL Money order 
  • Write order number on Money Order 
  • Mail to address on printed invoice. 

6. Security

• Your personal information and email address will not be shared with anyone. See our Privacy Statement. 
• Adult Signature will be required for delivery and we ONLY ship to credit card or PayPal 'Billing or Confirmed' address on account. -NO Exceptions 
• To provide full protection to our customers we enforce the following for all "High Value" Sales: 
  • After submission of an order, the credit card or PayPal account owner will be contacted by our support personnel for completion of a security questionnaire. This is processed by a 3rd party credit security company and will verify identity of caller. ONLY the owner of the account will be able to complete the this step. 
• Your current "IP" address will be recorded at checkout for security reasons 
• All Customer Service questions and order status inquiries are handled via our special web based contact form or email only. Our phones are for sales only. 
• • Order enquiries must be submitted by person who ordered. We will not communicate any delivery information via phone due to this security requirement.

Disclaimer

• We are not responsible for typographical errors. If you find one, TELL US! We don't like them either. 
• We are not responsible for manufacturers published specifications. Again, if you find an error, tell us, and we’ll correct it 
• We make no assertions as to the suitability of any manufacturers product for any specific purpose, nor are we liable for consequences of performance, intended or otherwise, of any manufacturers product. 
• We reserve the right to ship an updated version of any product order. Many times a manufacturer will upgrade/change a product without any prior notice. 

*Canadian Orders -

Request shipping charges (where not published) to your Canadian Address

Please note and accept the following conditions WITHOUT EXCEPTION before purchase

1. We will not alter customs report which accompanies every order for export - do not request this 
2. We will accept PayPal verified Canadian accounts and ONLY ship to the CONFIRMED address on the account 
3. We usually ship via Insured USPS, but reserve the option of Canadian standard UPS. 

Unfortunately, shipping to Canada takes additional time. Do not request faster delivery service, it is not available.

No confirmed PayPal delivery Address?
  >We do accept US POSTAL and CANADIAN POSTAL MONEY ORDERS. (No other checks or money orders accepted-without exception)
  >With this payment method we will ship to any address you select. Product still must ship via UPS Canadian standard ground and signature will be required.
  >We do not provide any Canadian Tax/Customs information. Taxes/Fees are solely your responsibility.

# New in 2009', we've added an extended shopping system in association with Amazon to provide an extended car electronics line.  You can identify this system via the Amazon payment system.  

Any and All communication after purchase concerning car Electronic orders purchased through the Amazon system are cared for solely by Amazon.  They provide full order tracking, just see details on your invoice.